Refund and Returns

Your Right to Cancel and Refunds

You may have cancellation rights governed by local legislation. Nothing in these Terms will affect these statutory rights.

Damaged or Incorrectly Supplied Products

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by emailing hello@neptunesblvd.com). If the request for return is approved by our team, You will need to return the products to us within 10 days of delivery. Shipping products back to us is at the customers expense. 

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in the original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives at our store in good condition.

Return Conditions

You have 10 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.

Receiving A Refund

A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.

Exchanges

All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 10 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.

Gift Returns

Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.

Order Cancellations And Amendments

We make an effort to process and ship your ‘ready to ship’ orders within 3-5 working days; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please email us at hello@neptunesblvd.com to submit your return request. You will have 10 days from delivery to submit your return request. If our team approves your request,  We require that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in the original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives at our store in good condition.

Not eligible for return

Please be aware that silver jewelry, personalized items and custom jewelry are not eligible for returns at this time. Personalizations include ring, sizing engraving, and custom orders.

Custom And Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.